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Download PDF by Robert Heinrich: Aligning Business Processes and Information Systems: New

By Robert Heinrich

ISBN-10: 3658065176

ISBN-13: 9783658065171

ISBN-10: 3658065184

ISBN-13: 9783658065188

Business tactics and data structures collectively impact one another in non-trivial methods. usually, approaches are designed with no taking the platforms’ effect into consideration, and vice versa. lacking alignment at design-time ends up in caliber difficulties at run-time. Robert Heinrich supplies examples from study and perform for an built-in layout of procedure and approach caliber. a top quality reference-model characterizes procedure caliber and a method notation is prolonged to operationalize the version. Simulation is a robust capacity to foretell the mutual caliber influence, to check layout possible choices, and to ensure them opposed to specifications. the writer describes simulation ways and discusses attention-grabbing insights on their software in practice.

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Extra info for Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering

Sample text

An activity should also protect physical objects. Hence, the definition was extended. Maturity is the capability of the activity to avoid failure, as a result of faults in the activity. Fault tolerance is the capability of the activity to maintain a specified level of performance in cases of faults, or of infringement of its specified interface. Note: Regarding activities, recovery is covered by the recovery of its resources and information objects. Hence, the ISO/IEC characteristic recoverability was not adapted for activities.

The answers to quantitative questions are measurable. They can be used to compare one BP to another, or BP components with each other, and, thereby, identify the problems. For each attribute, qualitative questions, as well as quantitative questions, are possible. Answers to quantitative questions are hard to estimate by the interviewees. It is recommended 44 3 Business Process Quality to avoid them, where possible, and, instead, to ask a qualitative question from which a quantitative statement can be derived.

Paech, B. Defining the Quality of Business Processes, In: Engels, G. et al. ), Modellierung 2010, LNI Vol. P-161, pp. 133–148, GI, 2010. , Bergh, B. Developing a Process Quality Improvement Questionnaire – A Case Study on Writing Discharge Letters, In: Daniel, F. et al. ), BPM 2011 Workshops, Part II, LNBIP 100, pp. 261–272, Springer, 2012. , Paech, B. Modeling Quality Information within Business Process Models, In: Wagner, S. et al. ), Proceedings of the 4th SQMB’11 Workshop, TUMI1104, pp. 4–13, TUM, 2011.

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Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering by Robert Heinrich


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